Refund policy

Last updated: September 28, 2026

We want you to love what you find at Tuckly. If something isn't right, here's how returns, refunds and cancellations work. This policy applies to orders shipped to the United States.

30-day returns

You can ask to return most items within 30 days after delivery. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

To start a return, email us at support@tuckly.shop (or use our contact page) with your order number and the item you'd like to return. If your return is accepted, we'll email you instructions and the address to send it to. Please don't send items back without contacting us first — packages sent without approval can't be accepted.

For returns because you changed your mind, the return shipping cost is paid by you. We recommend a trackable shipping service, since we can't be responsible for returns lost on their way back to us.

Damaged, defective or wrong items

Home decor sometimes travels a long way to reach you. If your order arrives damaged or defective, or you received the wrong item, please email support@tuckly.shop within 7 days of delivery with your order number and photos of the item and the packaging. We'll send a replacement or give you a full refund, whichever you prefer (replacement depends on availability). In most cases you won't need to send the damaged item back. You never pay return shipping for a mistake or damage on our side.

Items that can't be returned

Gift cards
Items marked as final sale on the product page at the time of purchase
Items that have been used, altered, or damaged after delivery

Refunds

Once we receive and inspect your return (or approve a damage claim), we'll email you to let you know whether the refund is approved. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you still don't see it, please contact us.

Orders that don't arrive

If your tracking hasn't updated for 10 business days, or your order hasn't arrived within 30 days after it shipped, please contact us. We'll look into it with the carrier and, if the package is lost, we'll reship your order or refund it in full.

Cancellations

You can cancel your order for a full refund if it hasn't shipped yet. Because we start preparing orders quickly, please contact us as soon as possible — ideally within 12 hours of placing your order. Once an order has shipped, it can't be cancelled, but you can return it under this policy.